Telenor is one of the popular mobile networks in Pakistan. Recently an image of a fake PTA notification circulated on social media and WhatsApp. Its a public announcement claiming to be from Pakistan Telecommunication Authority (PTA). The body of the false news can be roughly translated to the following.
“PTA instructs all Telenor customers to consume their mobile balance as soon as possible and if any customers are using Easy Paisa (a service of Telenor) they should transfer their money to any other similar service or a bank account. If the customer does not wish to change their mobile number they should port out to a different network by December 10th 2019 as no Telenor services will be active after December 12th 2019.”
One look at this image makes it look fake. Whether its the design or the copy of this notice nothing looks very professional. Then again, “a notice from PTA” is something that certainly shakes you up.
As a Telenor user I stopped for a second to think about my poor experiences with the other networks. This is just my personal opinion but thinking of the “wonderful” customer service at Ufone(6 years ago), random credit deduction at Zong(when Zong was a new entrant in the market), disaster data speeds on Mobilink (when 3G was newly introduced) and the call quality on Warid (following the merger).
Lucky for me, the not so ideal customer service on Telenor, replied quickly.(I’m sorry for complaining about every single network.) I sent them the false notice from PTA inquiring whether its true or not. They were quick to tell me the following.
“This is completely fake. We are fully committed to the people of Pakistan and will continue to provide quality services to our valued customers in years to come. Thank you for reaching out to us!”
If you are following Telenor Pakistan, there’s nothing to worry about. In other news Telenor Pakistan has signed a memorandum of understanding to resell Alibaba Cloud Services across the country.
Telenor has confirmed that this news is false and they will continue to provide their services in Pakistan. So as they say “Telenor – Karo Mumkin!”